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HELP & SUPPORT

Start with the object that needs attention.

Choose the card, wallet, payment or account issue first. Include its Movaliq reference so support can inspect the owned state without asking you to repeat a money action.

Card availability

Use the card reference for eligibility, pending issue, frozen, failed or closed states.

Wallet and payment status

Check whether funds are posted, reserved, pending, reversed or returned before retrying.

Account access

Use the account or verification reference for sign-in, email, 2FA, KYC or restriction recovery.

CONTACT SUPPORT

Send the reference and a concise description.

No response-time promise is made until a staffed service-level policy is published.

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